Terms of sales

In case of disagreement

After having referred the matter to the management of the establishment and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:

Médiation Tourisme et Voyage - BP 80 303 75 823 - Paris Cedex 17

Website: www.mtv.travel

For online sales disputes, you have an electronic link to the European online dispute resolution platform: Online dispute resolution | European Commission (europa.eu)

Canvassing

"Consumers who do not wish to be the subject of commercial canvassing by telephone can, free of charge, register on a telephone canvassing opposition list. For more information, visit Bloctel